1 = very good, 2 = good, 3 = average, 4 = below average,5 = bad, 6 = very bad
How satisfied are you with our compliance with the agreed delivery dates?
How well do we comply with the agreed delivery dates compared to other suppliers?
How satisfied are you with our delivery times?
How do our delivery times compare to those of other suppliers?
What delivery time do you consider acceptable?
Do you consider yourself to be well informed with regard to the order status?
How good is the support provided by your contact person in the order-processing department?
How do you evaluate the quality of our products?
How does the quality of our products compare to that of our competitors’ products?
How do you rate our price-performance ratio?
How do you rate the attractiveness of our products and services compared to those of our competitors?
Which additional products and services would you like us to offer?
How good is our response time to your enquiries?
Do you consider yourself to be well informed with regards to new products/features, activities and changes?
How good is the support provided by your contact person in the sales department?
How good is our complaints management?
How does our complaints management compare to that of our competitors?
Do you have any questions? Wishes? Ideas?Suggestions? Praise and criticism?
GmbH & Co. KG
Elektrotechnik • Elektronik