Gebrüder Frei GmbH & Co.
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Customer Satisfaction Questionnaire



Assessment criterion

1 = very good, 2 = good, 3 = average, 4 = below average,
5 = bad, 6 = very bad

Our order processing


How satisfied are you with our compliance with the agreed delivery dates?

How well do we comply with the agreed delivery dates compared to other suppliers?

How satisfied are you with our delivery times?

How do our delivery times compare to those of other suppliers?

What delivery time do you consider acceptable?

weeks

Do you consider yourself to be well informed with regard to the order status?

How good is the support provided by your contact person in the order-processing department?

Our products


How do you evaluate the quality of our products?

How does the quality of our products compare to that of our competitors’ products?

How do you rate our price-performance ratio?

How do you rate the attractiveness of our products and services compared to those of our competitors?

Which additional products and services would you like us to offer?

Our sales organisation


How good is our response time to your enquiries?

Do you consider yourself to be well informed with regards to new products/features, activities and changes?

How good is the support provided by your contact person in the sales department?

How good is our complaints management?

How does our complaints management compare to that of our competitors?

Do you have any questions? Wishes? Ideas?
Suggestions? Praise and criticism?

Company headquarters

Gebrüder Frei
GmbH & Co. KG

Elektrotechnik • Elektronik
Borsigstraße 15
72461 Albstadt
Germany
Tel. +49.7432.202-0
Fax +49.7432.202-550
info@frei.de
www.frei.de


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